Subscriber iQ
Control
Designed for the ISP with management and reporting in mind, Subscriber iQ builds on the power of Bandwidth iQ and Report iQ to consolidate your user managerment requirements into one single solution.
The ever changing world of bandwidth management and users' expectations of their ISPs has resulted in the need for constant innovation; with Subscriber iQ you can ensure you are always ahead of the curve.
Management is made simple by breaking down the components of an ISP’s offerings, namely profiles, quotas and templates. These are not new to the Bandwidth iQ feature set, but putting them together to create packages
is where Subscriber iQ delivers a holistic experience.
The client experience is also improved upon by enabling the subscriber portal – a web based control panel where the client can view usage reports, run diagnostics and get a complete overview of their package details.
Functions
- To provide a single point of user and bandwidth management
- To improve the client’s experience through effective bandwidth management
- To provide accurate usage information for effective billing
Benefits
- Scalability unique to Opteq means we grow with you
- Complete user management in single solution
- Bandwidth iQ means you can manage your link as well as your users
Features
- Profiles
- Easily define bandwidth policies through profiles
- Quotas
- Create various quotas with up to 3 levels of profile changes
- Deploy fair usage policies
- Mail template system to notify clients of usage
- Hourly, daily, monthly or annual quotas either fixed or floating
- Synchronised or unique reset times based on quota periods
- Templates
- Create mini-rulesets allowing for effective bandwidth management on a per user basis
- API
- Feature rich API enabling full control of Subscriber iQ
- Billing
- Open access to the usage database through ODBC allowing integration with existing billing platforms
- Stats down to 5 minute periods for accurate usage reports
- Visibility
- Full access to reports on a per user basis for support or administration teams
- Clear breakdowns of client data, including protocol information
- Simple representations of each client and their data usage, package information and historical logs
- View current quota statuses for all users including when they were put into underlimit, overlimit and abuser profiles
- Immediate access to live information on a per subscriber basis – layer 7 applications flowing, link usage and more
- Customization
- The subscriber portal is completely customisable, allowing you to integrate it seamlessly with your existing corporate identity
- A WYSIWYG mail template system gives you full control over the alerts sent to your users when quota limits have been reached
- Support
- Quick access to historical data ensures all customer queries relating to the performance of a package can be addressed quickly and accurately
- Diagnostic tools in the subscriber portal allow the client to diagnose a problem before, reducing turn around times on support calls
- Access to real time information means a problem can be resolved as it happens
- Bandwidth Management
- Apply global priorities to mission critical applications
- Block unwanted applications from your network