At Opteq support, our mission and our passion is to understand your goals and solve your most challenging technology problems to enable your success. Opteq offers world wide premier service and support to complement its best-in-class bandwidth management, network acceleration and security appliances. From deployment through operations, Opteq has the expertise and support systems in place needed to make your installation secure, cost effective and effortless. Opteq offers a variety of hardware and software support options including 24X7 telephone technical support, parts exchange, and software subscription services. Customers have access to a secure support site where they can find a variety of useful information, from software upgrades and tech tips to product documentation and release notes. Varying levels of support are available to meet individual customer needs. For ISP’s and the enterprise alike, we know how important production is and strive hard at manufacturing carrier grade equipment. Opteq systems have a 99, 9% uptime. However we acknowledge that sometimes errors do occur and we therefore have support systems in place to cater for all environments.

Support Options

• Advanced Appliance Configuration and Deployment
• 7/24/365 Technical Support
• 7/24/365 Appliance Monitoring
• Year 2-5 Extended Warranties
• Remote Troubleshooting and Management
• Remote Software Updates and Optimization
• Telephone, E-mail or Online Incident Management
• On-Site Appliance Spares

If you are experiencing problems with an Opteq appliance, you can submit a support request from the support web site. Submitting a support request creates a case, notifying our dedicated support representatives, who will be happy to assist you. Support

Note: Access to the support site requires registration

Following each logged case, you will receive a confirmation email from one of our Support engineers. However, should you have any other questions, you can always contact support using the contact page.

Opteq offers qualification training to both customers and partners to ensure that you get the most out of your investments. Feel free to contact us at any time.